Shipping And Returns
What Is Your Return Policy?
If for any reason you are unsatisfied, you may return your purchase within 90 days of delivery for a full refund of the purchase price. All returned items should be in their original condition. If 90 days have gone by since receiving your order, unfortunately we can’t offer you a refund or exchange.
How do I return my order?
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To return your product, you should mail your products back to us.
Email email@example.com for more details.
Shipping costs are non-refundable, since that cost is paid to the mail carrier, not us. If you receive a refund, the cost of return shipping will be deducted from your refund if a shipping fee was applied. If your order included Free Shipping, this does not apply.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 90 days after delivery that has obvious signs of usage.
For Our Customers, please follow these steps:
1. Email us the details and include your order number to firstname.lastname@example.org
2. Place the item you are returning in its original packaging with all the additional components. Include within the packaging the following: An order confirmation email from Alkalist, packing slip, your name and exact email address used to place your order.
3. Print your free return label and ship your return to:
Alkalist Return HQ
3 Emerson Ln
Secaucus, NJ 07094
4. Once the item is fully returned, inspected, and approved, we will issue your refund.
*Please note for orders placed where shipping has been charged, we do not reimburse original shipping costs.
*Note: All Used Sales are final. No return policy or warranty is offered on Used Gear
When Are Refunds Issued? (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Processing Time: 1 - 2 Business Days
EXPRESS Shipping Times (business days):
USA, UK: 1- 2 days
Canada: 2 - 3 days
Europe: 2 - 3 days
Oceania: 2 - 3 days
Other countries: 5 - 12 days
STANDARD Shipping times (business days):
USA: 2 - 8 days
UK: 2 - 3 days
Canada: 5 - 14 days
Europe: 8 - 21 days
Oceania: 8 - 20 days
Latin America: 9 - 26 days
Other countries: 10 - 30 days